Frequently Asked Questions

Customer Support

Our Sales and Support staff are available most business hours days and nighttime, 7 days a week to help you with your questions. Whether it’s placing an order or answering questions with your existing orders, our specialists are ready to assist you. Just click the contact us button to leave a message. You can also contact us via email.

Email: [email protected]

Billing Information

  • Billing Address (Name, Address, Phone Number, and E-mail)
  • Shipping Address (Name, Address, Phone Number, and E-mail)
  • Billing Information (Name on Card, Card Number, Card Type, and Expiration Date)

The shipping address is required in order to ship your order; the e-mail address is used to send your receipt and tracking information; the billing address is needed to verify the identity of the cardholder; and the phone number is necessary so that we can call you if there’s a problem with your order.

Forms of Payment

For online orders via our shopping cart we accept Visa, MasterCard and American Express. We also accept Paypal Payments. 

Shipping and Handling

We offer free ground shipping (UPS Ground, FedEx Ground) within the continental United States for orders totaling over $100 regardless of cart qualities. We do not offer free ground shipping to Hawaii, Alaska, Canada or International locations.

USPS Priority Mail and USPS Priority Mail Express are offered and calculated automatically at checkout. Oversized products ship Truck Freight and are not eligible for free shipping,

All International orders are shipped via USPS Priority International. Some products are restricted from International shipping and it will be stated in the description of the product.

For expedited shipping rates please proceed to our shopping cart where you can submit your shipping zip code for an instant shipping quote on Express Shipping.

Qualified International Orders ship USPS Priority International with Tracking.

We will use our best efforts to ship orders the same day provided that the following conditions have been met:

  • The order was placed by 2:00pm Eastern Time
  • There are no issues on the order such as:
    1. Declined Credit Card
    2. Incorrect Shipping Address
    3. Duplicate Order
    4. P.O. Box addresses beyond our scope of delivery
  • The order has no backordered items
  • The order is placed on a business day (excludes weekends and holidays)
  • There are no weather conditions or other acts of nature that would delay shipping
  • There are no delays caused by shipping carriers

Please note that delivery time is subject to the ability of our shipping carriers (UPS, FedEx, and USPS) to fulfill their delivery schedule.

Note: You DO NOT have to submit your credit card information or make any commitment before seeing and agreeing to your shipping charges.

Note: Any changes made to the delivery addresses after shipment will result in a Correction Fee of up to $20. If the correction will result in the package going to a different state, customer will be responsible for the Correction Fee plus the cost of Shipping.

Processing Your Order

Most orders are processed and shipped within 1-3 business days. Only orders successfully processed by 2pm Eastern Time are eligible for same-day shipment. In case the product you selected is on backorder, you will receive notification and be given the choice to remain on backorder, substitute the backordered item for another item or cancel the order.

All orders go through an address verification system in order to protect our customers and the company against fraud. Therefore, we reserve the right to cancel any orders that are suspected of being under fraudulent activity.

What if the Item I Bought is Backordered?

Due to increased demand, inventory levels for some items sometimes deplete rapidly and some of our suppliers are occasionally unable to replenish our stock or dropship for us. While we do the best we can to a) remain fully stocked, b) fulfill all customer orders, and c) keep our shoppers up-to-date on product availability on our website, we occasionally experience occasional backorders. If you place an order with us and don’t receive shipping confirmation, you may wish to contact us or chat to check on the status of your order.

Return Policy and Restocking Fee

We want you to be happy with your purchase from oceanwired.com. We strive to provide our customers with the highest level of service possible. From first visit to order delivery, we want you to be completely satisfied with your experience.

You may return or exchange most merchandise for a refund within 30 days from date of purchase subject to the following terms:

Due to overwhelming piracy on software including DVDs, CDs, and Pre-Loaded Data Cards, the manufacturer has stated that these items cannot be returned back to us. For any issues concerning the software (i.e. Defect, Troubleshooting, etc.), the customer is responsible for contacting the manufacturer directly for assistance.

To request a return or exchange you must first contact us to request a Return Authorization Number (RMA), once we approve the request we will contact you with your return instructions within 2-days of your request.

Brand New items may be returned or exchanged within 30 days from date of purchase. All returns are subject to a 15% restocking fee plus the actual cost of shipping. This amount will be deducted from the amount of your refund.

Factory Serviced or Remanufactured items are exchangeable for a replacement of the same model on defective items only within 30 days from date of purchase.

We will not accept items back unless they are returned with the manufacturer’s original packaging.

All returns or exchanges missing or with damage to the original box may be refused or may be subject to a 15% fee (i.e. missing/damaged UPC barcodes, missing/damaged manuals, missing/damaged warranties, tape on the manufacturer’s box, etc.). Ship all returns using a traceable shipping method and a separate shipping box. DO NOT put any courier labels on the manufacturer’s merchandise packaging. Doing so requires OceanWired to pay for replacement packaging. Therefore, additional fees will be charged under these circumstances.

Unless it’s our mistake, original shipping costs are non-refundable and the purchaser is also responsible for all return shipping costs. Please include a completed return/exchange form, a copy of your receipt, and a description of all problems you had with the packaged goods. You should choose a courier that provides tracking and insurance for your package.

All International returns must be received in our warehouse within 30 Days. It is the International customer’s responsibility to insure that they ship products back expediently. International shipping costs and customs fees are non-refundable and returns are subject to the same domestic returns terms stated above.

Contact us to request a Return or Exchange

Brand New or Factory Serviced items

Brand New: All brand new products are factory sealed. All brand new products come with its applicable manufacturer’s warranty.

Factory Serviced or Remanufactured: A product can be designated as factory serviced or remanufactured for several reasons, including:

  • It was returned: People might return a product for many different reasons. Sometimes they simply don’t understand how to use it. Other times it’s because they received a product as a duplicate gift. Such returns may not be sold as “new” and must be sold as factory serviced.
  • It required repair: Some products require repair of initial defects. Rest assured we only sell fully-repaired products that operate as new.
  • When a product has been returned, it is fully examined by trained technicians. They evaluate every detail to be sure it meets all performance specifications. If they determine that the product can be refurbished, it is reconditioned or repaired to factory specifications, then cleaned and tested. Only then is it packaged and presented here for purchase.

Note: Some products may have minor cosmetic blemishes and/or may not include small accessories such as belt clips, wall brackets, carry cases, manuals, etc.

Manufacturer’s Warranties

The manufacturer’s warranty period of all the products we sell is stated in the product description or in the product’s contents.

Brand New Items: All brand new items come with at least a 1 year manufacturer’s warranty.

Savings & Promotions

Savings at OceanWired.com come in many forms on select items:

  • Price reductions from our regular prices
  • Lower prices than prices offered by manufacturers or other retailers for the same item
  • Savings on refurbished, open box items when compared to the price of a new item
  • Savings on main units or add-on items of bundle packages
  • Per unit savings on multipacks
  • …and More!

Any available and applicable savings above are already reflected in our published prices.

Customers may also receive additional savings in the form of:

  • Coupons and promo codes
  • Rebates offered by manufacturers

Prices and promotions are subject to change without notice at our sole discretion. Offers are valid while supplies last and can expire at anytime without advance notice. Discounts and savings are applied to select items only. Items may be excluded from any discounting and promotions to comply with manufacturers’ pricing policies or at our sole discretion. Offers cannot be combined with other offers, promotions and coupons. Discount is not applied to protection plans, tax, shipping charges or past purchases. If you return items, or your order is canceled or rejected, you will not receive a refund for the value of the discount applied to your order. Other conditions, exclusions and restrictions may apply.

Privacy Policy

Please click here to view our full Privacy Policy.

Terms of Use and Disclaimer

Please click here to view our full Terms of Use.

OceanWired offers a full range of products produced by a variety of manufacturers. Please note that OceanWired.com does not in any manner allege any affiliation between the manufacturers and our corporation. OceanWired’s website is used only for the purpose of shopping on this site, placing an order on this site, or for conducting other tasks associated with shopping or placing an order on this site. By placing an order with OceanWired.com you acknowledge and agree that at no time is OceanWired making any representation or warranty regarding the products purchased by you the consumer.

BY USING THIS SITE AND/OR ANY SERVICES RELATED THERETO, YOU AGREE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO THE TERMS OF USE AND DISCLAIMER.

Contact Us

By Email: [email protected]
On the Website (preferred): contact us 

By mail: The following location does not handle returns, to request one please contact us for an RMA and we will send you instructions with the warehouse address.

OceanWired.com
7901 4th St N,
STE 4000
St. Petersburg, FL 33702, USA

*** NOTE *** We strive to provide accurate and reliable information about our products and services. However, human mistakes do happen and we cannot be responsible for any typographical errors and reserve the right to cancel orders due to such occurrences. If you are browsing our site and notice something that may seem questionable (i.e. misspellings or incorrect product information) please be kind enough to send us an email at: [email protected]. We would greatly appreciate it.